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Your account protection and our legal commitments

At rajahoki slot, we operate under the rules that apply where local law permits.

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rajahoki slot Your account protection and our legal commitments
GET IN TOUCH

Contact us about legal and account concerns

Team online

Live chat

Open your account and reach our support team from the help icon in the bottom-right corner. Response times vary by time of day; we aim to reply within the hour during peak hours.

Email inquiry

Send questions about your account, data requests or legal concerns to our support address. Include your account email and a clear description; we reply within 48 hours on business days.

Account settings

Update your personal information, payment methods and contact details directly in your account dashboard. Changes take effect immediately for most fields.

DATA AND SECURITY

How we protect your information and account

Account verification

When you open an account, we collect your name, date of birth and email to verify your identity and comply with regional requirements. Verification is required before your first withdrawal.

Cookies and tracking

We use cookies to keep you logged in, remember your settings and prevent fraud. You can manage cookie preferences in your browser; some features may not work if cookies are disabled.

Payment data handling

When you deposit via DANA, OVO, GoPay or QRIS, payment details are encrypted and never stored on our servers. Your wallet is linked to your account, not saved as plain text.

Data retention

We keep account records and transaction logs for as long as your account is active, plus seven years after closure for regulatory compliance. You may request deletion where local law permits.

Who accesses your data

Only our support, compliance and security teams can view your account details. We do not share your information with third parties unless required by local law or to process your payments.

Report a concern

If you suspect fraud, unauthorized access or a data breach, contact support immediately from the app or website. We investigate all reports and notify you of the outcome.

Frequently asked questions about policy and your account

Our complete terms of service are available in your account under Settings > Legal. You can read, download or request a copy by email. Updates are announced in your account dashboard before they take effect.

Go to Settings > Account Closure and follow the steps. We process closures within 24 hours. Any remaining wallet balance is returned to your registered payment method—DANA, OVO, GoPay or QRIS—within 2–3 business days.

Yes. Contact support with 'Data Request' in the subject line. We provide a downloadable file of your account details, transaction history and contact records within 14 days, where local law permits.

Access depends on local law. If you log in from a region where rajahoki slot does not operate, you may not be able to play or withdraw. Contact support to confirm eligibility in your current location.

Open a support ticket with details of the transaction date, amount and game. Our team reviews the record, which is logged in our system. We respond with findings within 48 hours on business days. If unresolved, you may escalate in writing.

We operate where local law permits and maintain records for regional oversight. Access and eligibility depend on local law. For clarification on our regulatory status in your jurisdiction, contact support directly.

Passwords are encrypted and never visible to our staff. We use industry-standard protocols to prevent unauthorized access. Never share your login credentials with anyone, and log out after each session, especially on shared devices like those in Makassar internet cafés.

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